Privacy Policy

Introduction

Sick of Hail(“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or communicate with us via phone, email, text message, or other channels.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not use our website or services.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Vehicle Information: Year, make, model, VIN, and photographs of vehicle damage.
• Insurance Information: Insurance provider, policy number, and claim details.
• Communication Data: Records of phone calls, emails, text messages (SMS/MMS), and form submissions.
• Website Usage Data: IP address, browser type, device type, pages visited, time on site, and referring URL.
• Cookie Data: We use cookies and similar tracking technologies to improve your browsing experience.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process and manage your hail damage repair and insurance claims
• Communicate with you regarding appointments, assessments, and service updates
• Send you text messages (SMS/MMS) related to your service inquiry or appointment (with your consent)
• Respond to your inquiries and provide customer support
• Improve our website and services
• Send marketing communications (with your consent, which you may withdraw at any time)
• Comply with legal obligations

SMS/Text Messaging Policy

By providing your phone number and opting in to receive text messages from Sick of Hail, you consent to receive recurring automated text messages related to your service inquiry, appointment reminders, service updates, and promotional offers. Message frequency varies.

• Opt-In: You may opt in to receive text messages by submitting a form on our website, texting us directly, or verbally consenting during a phone call.
• Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. You will receive a confirmation message and no further texts will be sent.
• Help: Reply HELP to any message for assistance or contact us at (469) 546-9092 or sickofhailllc@gmail.com.
• Message & Data Rates: Message and data rates may apply. Check with your mobile carrier for details.
• Carriers: Carriers are not liable for delayed or undelivered messages.
• No Sharing: We do not sell, rent, or share your phone number or opt-in data with third parties for their marketing purposes. Your consent to receive texts is not a condition of purchase.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing behavior. This may include:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Advertising Cookies: Used to deliver relevant advertisements and track ad campaign performance (e.g., Google Ads, Facebook Pixel).

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

Third-Party Sharing

We may share your personal information with:

• Insurance Companies: To process your hail damage claim on your behalf.
• Service Providers: Companies that help us operate our business (e.g., CRM systems, email services, payment processors).
• Analytics Partners: To help us understand website usage and improve our services.
• Legal Requirements: When required by law, regulation, or legal process.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Insurance claim records may be retained for the duration required by applicable law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to opt out of marketing communications
• The right to opt out of text message communications

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Sick of Hail
• Phone: (469) 546-9092
• Email: sickofhailllc@gmail.com
• Address: 985 State Hwy 121, Unit 404, Lewisville, TX 75057